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615-412-9144

Mon-Fri 10am-6pm Central

FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Lookup page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

A: Our products are Made To Order with a processing time of 2 - 7 business days. Then is shipped out from our warehouses located nearest you. Most of our products reach U.S. customers within 5 - 10 business days.  Internationally up to 4 weeks especially with customs.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Gabriel's provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Please Note: Personalized orders can not be returned!

Q: Do you offer a refund if I don't like the product?

A: Our products are made to order so we give in store credit for your benefit.  If you have any additional questions that has not been addressed in our FAQ. Please contact us at info@brandgabriel.com and we will get back to you as soon as possible.

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